Shipping Info
Shipping & Returns
Everything you need to know about delivery timelines, order tracking, returns, and exchanges for your Zeiya pieces. We keep the process simple so you can shop with confidence.
Shipping details
Clear answers on processing, delivery, tracking, and what to expect after placing your order.
When will my order ship?
Most in-stock orders are processed within 1 to 3 business days. During launches, holidays, or promotional periods, processing may take a little longer.
How long does delivery take?
Delivery times vary by destination and shipping method selected at checkout. Estimated shipping windows are shown before you complete your purchase.
Will I receive tracking?
Yes. Once your order ships, you will receive a confirmation email with tracking details so you can follow your package in transit.
Do you ship internationally?
International shipping availability depends on the destination. Any applicable duties, taxes, or import fees are the responsibility of the customer unless stated otherwise at checkout.
What if my package is delayed?
Carrier delays can happen occasionally. If your tracking has not updated for several business days, please contact us and we will help review the shipment status.
What if my order arrives damaged?
If your order arrives damaged or incorrect, please reach out within 7 days of delivery with your order number and photos so we can make it right.